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A week at The VivaKi Nerve Center

A week at The Vivaki Nerve Center

Monday

An early meeting with the WW CEO of ZenithOptimedia to discuss how the market is shaping up and what can be expected of 2012. As the conference season starts I am being pulled in a number of directions to make sure everyone who needs the latest info has it!

Later that morning a call with the boss, Curt Hecht, it’s a about planning stage and we discuss what we need to get done for 2012 and how we will work with the agencies. A lot of progress in 2011 for VivaKi and The VivaKi Nerve Center and so it makes for some great conversations for next year. More than ever we will be a very European organisation which is achievement in itself. a series of meetings with the major EMEA markets all to be planned.

A session on contracts, which seems to take up a lot of time at the moment, but we are making real progress with a number of contracts signed that will help power The Pool, Partnerships and AOD.

End the day back at the WW CEO’s office to finalise some notes for the conference and its my turn to start to prepare for the Exchangewire ATS event where I am on a panel with Nigel Gilbert from Orange, Gurman from MediaIQ, Breadon from AOL, Martin from infectious and hosted by Zuzanna at Microsoft. Will be a good day I am sure.

In the evening, I went to the Appnexus / Microsoft drinks and met with the founder of Appnexus, the new head of Microsoft, Andy Hart and a number of others. Bumped into Jakob of GroupM, always a pleasure and we had a little catch up and then I had to leave for dinner with Quantcast and Exchangewire down at BerryBros.

As usual you learn something on these nights and having spoken to a number of people from other groups, its clear to me that VivaKi are the most integrated and aligned group in this space, working hand and glove with the agencies. I hope over time this pays dividends for us all.

Tuesday – ATS Day

Arriving at the event really makes you see how far things have moved on in the last year. Ciaran’s first one was a big event but this really surpassed itself with 400+ guests. Unfortunately as the day went on it became clear that again it lacked publishers and advertisers. The more I think about this though, the more I think, why should they be there?

Morning sessions were OK but lacked direction, more moderation, different questioners and less keynotes would have improved the morning session. Keynotes fund these events but I feel having Mediamath and Rubicon and Appnexus all doing a turn is perhaps excessive.

Microsoft did a great session, slick presentation and I think surprised everyone, he even presented an Apple Ad, which was the talk of the Twittersphere..

The afternoon panel I was on was billed to be controversial, I knew it would not be, for two reasons. The first is we have said this before and the second is that people in the audience don’t want to stand out and make issues. The bigger these events become the more polite they will become. I had a couple of key themes I wanted to get across around the whole Ad Trading Desks.

1. We are not an Ad Network
2. We will cut back on Ad Network spend
3. We will be aiming to centralise all retargeting and we think it’s the right thing to do
4. We work with a number of DSPs just not in the UK and we know what is what

I made all of these statements as well as suggesting Ad Nets use client data across their campaigns and received no resistance so, if it was not controversial, it was not because of me! Feedback has been that it was too about positioning of each others company etc but you go where the questions take you.

All in all though, a good day, got to catch up with some great people from around the business and generally enjoyed it all.

Wednesday

We march on with an exciting morning meeting with a large European company that is soon to become Vivak’s first VNC Partner in EMEA. We have of course high profile relations with Microsoft and Google as well as other US companies, but this is the first at scale. We worked through the opportunities, what we need to do together and how we can help each other, a great start to Wednesday and we look forward to releasing that news soon.

Later that day, I 100% focused on The Pool. We have been delayed on this but we are ready to go again, very exciting, there is other info on The Pool elsewhere on my blog Later this year I am presenting at the IAB conference on Spain the results of the Spanish Lane and some of the work that’s been going on in the US, I am really excited about the results that have come from this work.

We have three great publisher partners and already two major clients so things are looking great in that regard, there will be more to come on that subject shortly.

The day ends meeting a team of senior Google Product managers who are trying to work with us to provide insight to power Audience On Demand. It’s these meetings that the Google partnership is founded on, not media spend and discounts. It was a really interesting session and we learned alot about what is coming up. Invite will be a very powerful proposition.

Thursday

A quieter day on the meetings and valuable time to catch up. I did meet up with the CEO of Vindico and team who have big ambitions in the UK. We work with them on The Pool and they are a great outfit. Its time we need to get over the control issue around video adserving, we have been through this once with display and its time we moved on when it comes to video. We are used to substandard, early 2000 type tracking and reporting which is not acceptable.

Friday

A chance to discuss everything we have been doing and seeing this week. A morning appointment with a client with a brief to talk them through all the things The Vivaki Nerve Center are working on, went brilliantly and we will be doing some great work I hope. They showed the kind of interest in innovation that makes it all worth while.

A run for the train from glamorous Slough with just enough time to read the placard under the stuffed dog at the station and down to Microsoft to present to their regional scale display teams and talk about the importance of agency trading desks. Quite a turn out and some great questions from the group, I hope we can act on some of the discussions and continue to grow our global partnership.

I end the week with some time to keep up momentum with The Pool, discuss with thepaulsilver the final touches of an exciting launch next week and what I am going to do when he is on holiday!

Trading Desks are in for the long haul, not the sale.

I cant decide where to start on this post, there has been so much going on in the hectic world of ad exchanges in the last few weeks. Top of the bill was an excitable debate between an Audience on Demand employee and a disgruntled DSP. The key issues raised around conflict of interest included agencies being forced to put spend through their trading desks, lack of impartiality etc etc.

Interwoven with this debate was the fact that so many companies are approaching us at the moment, DSPs, Data targeting companies etc all with interesting premises I suppose but all with one thing in common, they all need to make as much money as possible, as fast as possible. Lets talk about conflict of interest..I use the DSP marketplace including Triggit which was involved in the above debate. How many shall we say there are, that are currently aiming for Trading Desk revenues – 4? 5?. Everyone is coming to town, everyone wants a piece of the action, but when they get into town they realise that a couple of those 4/5 have been busy for a few months / years and pretty much wrapped up the business. Its not to say thatagency groups will not test and learn, we do in the US and there is definatley room for more than one or two but for some, the market’s not big enough. What happens then? They need to fight for revenues, they need to say why they are better than each other and especially better than Invite to try and find the big ticket, except I am not sure there is a big ticket at the moment. So then they resort to the last option which is to try and undermine the credibility of a trading desk to try and open up some cracks of opportunity.

The conflict of interest for those guys is they have to make money to keep the VCs happy. The agency group trading desk model is not in the same boat. Audience on Demand’s sole purpose in life is to navigate on behalf of its clients a very complex market place and deliver great results. They are in it for the long haul, they have much more to lose. AOD messes up on a client it can jeopardise the whole business. Yes there is pressure to deliver..but its to deliver results not revenue first and foremost. In a competitive marketplace as the agency landscape is, the more things you do well and right, the more chance you have of retaining the client.

So whats better then? An organisation like Audience on Demand that has a remit to make sure it is working with the best, understanding strengths and weaknesses – and believe me all these tech companies have them – or a heavily invested tech company struggling to make ends meet. Who is actually going to have the interests of the client? I can tell you, it’s us. Anyone who thinks that agencies and clients are naive enough to accept sub standard strategy and results just because its in house is a) clearly lacking in understanding of how an agency works and b) underestimating the clients and Account people. If a client asks about our impartiality we can show them the full vetting we do of all DSPs, I can show them the data compliance methods we have in detail for every supplier, I can show them the results in detail where an acceptable flat cpa or cpc is not acceptable as it encourages the supplier to focus on growing their margin rather than delivering the lowest metric. I will show you 100’s of people who live and breath this space and understand it better than any individual tech company thats trying to undermine it.

Conflict of interest is doing what you have to do to stay afloat in one of the most competitive eras of all digital times vs doing what’s best for our clients. Finally it is always worth analysing who is throwing the mud, its often one of those people who came in to town too late and cant find anywhere to hang their hat.

Data: The new Wild West

I have invited Paul Silver – Head of Product, AOD UK to comment on the world of data – here is his first post and the first guest post on my blog. Enjoy.

By the one and only: @thepaulsilver

The 3rd party data space right now reminds me to some degree of The Wild West. As a result of that mad gold rush era, the legacies created were: hastily erected housing, mob rule, vigilante justice, hyper inflated prices….sound famililar?

There has for sometime now been a lot of discussion around 3rd party data for audience targeting. ExchangeWire hosted the first EMEA Data Economy Event in March 2011. The hype seems to be lessening, but the appetite is as strong as ever.

The recent announcement of Xaxis developing a global audience profiling database reaffirms my belief about the synergy between the current data space and The Wild West. Agency Groups, Ad Networks, Data Exchanges, Aggregators – everyone is trying to get a piece of audience data, acquire it if you will (directly or indirectly) to fuel more precisely targeted audience based campaigns. And like the Wild West, I fear this rush for data is creating more confusion, execution of some bad practices whilst fundamentally the core foundations remain sub standard at best.

The upside of this ‘demand rush’ means publishers have more distribution points than ever, that can only be a good thing right? Or does it mean in fact that the more points that data is sold to, the more commoditized it becomes? Is that inevitable?

Some publishers that I have spoken to do not know where to begin when it comes to data monetisation. There is also so much data kicking around that advertisers do not know what to do with it, what to buy in terms of un-deduplicated reach and access, or even begin to understand the complexity around different taxonomies for what could essentially be the same user in the same type of segment. There is also the case of advertisers (and publishers for that matter) not knowing the difference between the types of data: inferred or explicit, lifestyle, interest, intent, social graphs(?), lookalike. The lack of standards and transparency exasperates the problem.

Like the mob rule affect created by the Gold Rush, publishers are increasingly becoming vulnerable too. Large agency groups are starting to wield certain influence in trying to bake data into trading deals. On one hand, publishing groups with limited scale are never really going to make a fortune from selling their data, but its the principle of how that proprietary data exits their businesses that should raise concerns. There is also the case of publishing groups still unaware of what data is being collected on their users from third parties. It is still very common practice for ad networks and certain agency groups to cookie from a creative. It might be pretty high level data in some cases but it’s still data being used to build out data repositories, leveraged for campaign targeting elsewhere.

Co-mingling of client data is an old argument; some of which believe to be mythical (one network told me it was not technically possible) whilst some believe it’s still an operational practice today. Either way it’s a practice that carries many sensitivities. An example is outlined below. I recently applied for an AMEX BA Card. I have since been served ads for BT following some recent site visitation. Nothing wrong with that. However what I found odd was the cookie information, that is being directly or indirectly leveraged, includes details of the Amex transaction. I may be wide of the mark of here and as the technology is based on exclusion and inclusion pixelling, maybe it ‘needs’ to know I am an AMEX customer so the rules can be defined to say “dont serve AMEX to this user, serve another ad from the pool”. Or it could be simply using the data they have on me to enrich the targeting parameters of the BT campaign?

As far as the publishers are concerned, yes there are companies such as Krux who exist to protect the publisher’s data, but there’s a cost to everything. The cost to protect your data could outweigh the amount it will sell on in an open market – a difficult business case to make.

But how are advertisers being remunerated? More importantly, being protected? Data networks are built by certain businesses off the back of advertiser funded campaigns / creatives. Publishers may well be remunerated for this, but are the actual advertisers? Their ads are running across ad networks and are the principle facilitator of data collection. Surely they deserve some of this rev share?

Lastly, but by no means least, why is there not more discussion and focus on how to better measure and evaluate the use of audience data? Without this, the rush for data is simply a race to the bottom – either data becomes less qualified (to make it more scalable) and therefore less expensive to deliver against a CPA or the data investment remains minimal because a scaled use of it does not cost in against a KPI.* We should be nailing this first and foremost.

All in all, there are some murky practices still happening with regards to 3rd party data. I think industry needs to clean up the data space somewhat before anyone starts cashing in on the latest Gold Rush…

*(Fortunately for our partners, we are developing a solution within VivaKi that aims to address this challenge, identify the real value of data and reward partners appropriately. We believe there is certainly value to delivering against your target audience and we hope to be able to scientifically measure this value).

Follow Paul @thepaulsilver

Exchangewire coverage of the expansion of Audience on Demand

Last week Performics announced the launch of its ATS in France. Here Marco Bertozzi, Managing Director, EMEA at VivaKi Nerve Center, gives some overview on the announcement and how Performics’ clients in France will benefit from the new buying strategy.

Can you give some details on the launch of the Performics trading desk in France?

MB: Vivaki Nerve Center has a consistent approach to Audience on Demand in every market. We adjust in terms of data partners and inventory but the approach is the same and we are excited that we are now live in France. Performics is a central performance team in France and will be a centre of excellence for Audience on Demand in that country. It is still a nascent market, although growing very rapidly. Its a sign of the team over there that they have created the proposition and have started to grow the client base aggressively.

Will we see significant budget being passed through the platform. What benefits will it have for Performic’s clients?

MB: Already we are excited by the number of clients who want to go live in the market and how many are getting involved in Audience on Demand. Assuming we continue to see the excellent results in France that we have seen elsewhere, I would expect a consistent increase in spend away from the network proposition to the exchange space. I would imagine this is ahead of the market place for the agency groups.

Can you give some details on the partnership with Weborama? How will the new trading desk use Weborama’s data to trade across dynamic supply?

MB: Weborama is a good example of Audience on Demand reacting to the local market needs. Although we have a consistent approach in terms of strategy and technology we acknowledge there will always be important partners in every country and Weborama is one of those in France. It was therefore vital that they were an integral part of getting AOD off the ground in that country and we are working on some exciting audience segments and custom solutions for our clients.

You are the first ATS to market in France – but how evolved is the exchange eco-system there? Is there enough supply available in the market?

MB: I think people underestimate supply in some of the main countries. If you add up the inventry from Adex, Orange, Admeld and others there is a good volume to be able to supply our campaigns. This space is only going in one direction. Better to be in now and learning than follow the crowds. I think very quickly the supposed lack of audience will disappear and I hope the team at Performics will have a clear view of how to make the most of the new inventory as it comes online.

Are we likely to see more roll-outs across Europe? What country is next on the road map?

MB: Yes, yes, yes. Spain is already live and we are hopeful the Netherlands will be shortly after that. Of course Germany and Italy will help complete a Western European approach – but as fast as possible I would like to get a Nordics and CEE offering up and running. That comes with more technical and infrastructure issues but its already well underway. Its vital for our clients that we have an International offering in EMEA. The US is flying with China live and Australia being fully scoped, its exciting times for Audience on Demand.

Why Ad networks can’t become agencies but the reverse is not true.

The latest debate in the display space is whether or not ad networks are going to have to become agencies and go direct to clients to sustain their business. It’s a fair assumption, the likes of Specific and others will hire agency people, create better strategies and approach clients. The latest article can be found here on exchangewire.

It’s a believable concept but one that is out of sync with the way the industry is heading. Although there is a lot of hype around ad exchanges and targeting / data opportunities, within an agency, exchange trading remains a line on a schedule, albeit a complicated one. The exchange space asks many questions of agencies but that is around change and adapting, once its all settled down, it will revert to being an important channel like search and crucially will be integrated into all the other channels.

Over the last few years clients have been on a journey where in the main they have consolidated channels, first digital overall and then they have dragged search in where specialists have held on for some time. It’s not only channels but they are integrating their media agencies both within countries and between countries with more and more international pitches. Anyone in a major agency will have lived that in the last few years. So after all of this integration I think it is unlikely they will want to start farming individual channels out again, especially when it may be big news in the exchange world but within agencies, it’s just another new channel. Time and time again through research, better coordination and integration has shown better results for the advertiser so there is no reason to split out exchange trading.

There is also some realistic areas to take into account. Clients spend 80% of their budgets on offline, 60% of their digital budgets on search, the rest is split all over. So its fine for an adnetwork to go direct but they will never fill the roll of an agency. The agency roll is more than buying and is across all media channels, its events, experiential, etc etc, it’s also highly people heavy and Ad networks have been used to high margins, low headcount.

So direct is fine but will struggle in the UK marketplace, however I think with time the agencies could start to deliver an ad network experience and product within the context of their huge global corporations. Of course there is middle ground, some chameleon organisations that act as an agency or a network, but their offer only goes so far to be a real threat.

I dont think we need to start a war between agency groups and ad networks, I am sure we will all find a way, but I know what side I would want to be on.

My 2010 review for Exchangewire on Exchange trading, an agency perspective

End Of Year Review: Marco Bertozzi, Managing Director EMEA at Vivaki, Gives The Agency Perspective On 2010

Posted: December 9th, 2010 | Author: admin | Filed under: Online Advertising | Comments

Exchangewire story here

I first talked about ad exchanges in a pitch in 2008. The DoubleClick ad exchange was either recently launched or due to be. Either way it seemed like the answer everyone in the industry had been looking for: namely, the chance to only buy audience you wanted and move away from buying in the thousands. That principle stands true today and overall the ad exchange trading approach is a successful formula.

The market place has remained pretty static since the late nineties. The industry traded in the same way as every other media channel and it worked quite nicely. When ad exchange trading emerged and became a serious proposition it asked many questions of the roles of agencies, ad networks and brought to life the data practices that had become so prevalent in recent years. 2010 has been an amazing year. The companies and technology on the lips of the media industry now – Invite Media, Turn, BlueKai, DSPs – were not even on the radar here in Europe twelve months ago. It’s incredible how quickly our industry can adapt and I have enjoyed being in thick of it in 2010.

A year in developing an ad exchange proposition

One of the hardest parts of a role such as the development of a new way of trading is gaining trust and buy-in from agency teams. It is actually harder to get traction with a proprietary approach than introducing a third party – see how Group M has struggled with the purchase of 24/7. There has to be proof that something like Audience on Demand can work and beat the competition. Client teams are rightly very defensive of their clients.

In every group you also have of course different agencies with their own approaches and ethos to digital. My challenge with Audience on Demand was to create an offering that worked for each agency and one they felt they could make their own. You have to work with many different opinions but in the case of Vivaki we did that and through that due diligence has come a unified view on how Audience on Demand could look and one of the reasons we have made so much progress. It is great that we have Starcom Mediavest, Zenthoptimedia and Razorfish all involved through consensual means rather than command.

Unique in this arena is the level of attention that needs to be given to data ownership and making sure that we are not buying unsuitable inventory. It’s important that contracts reflect the new world we are living and trading in. Outside of that we need to manage some people’s concerns that ad trading will be the death of the buyer and lead to an automated buying environment. Those concerns are mainly unfounded. Of course as more media is traded in this way it will make agencies more efficient – but take a look at search where we still have teams of people bringing the strategies to life.

The challenges we face in an agency

In considering the challenges we face I have chosen to break up the ad exchange trading proposition into four core areas, people, technology, marketplace and data. Each area has had its own areas of positives and negatives.

People

The challenge with ad trading is that it sits in the display camp. But the execution needs to be with those who are more direct response or search focused – namely those people who enjoy numbers and optimisation. This is not a ‘display’ buy. At the end of the day someone needs to have the skills to make this work and finding those people will be the next battle ground in this market. I fear a repeat of the search market where we competed for talent to the extent that search planners were getting large pay rises after 6 months in the job. We need to avoid a repeat of that by spreading the skill set as much as we can rather than concentrate on a select group of people.

I think there will be a new breed of buyers in this space but they could work across different elements of the same principle – biddable media. Some agencies claim to be employing NASA trained graduates, who could unpick the meaning of life in an instant. I don’t believe this is not a viable strategy for all. Some middle ground is needed here. What skills will be required by agencies? There should be heavy data knowledge, and more analytical than perhaps in the past – but this new breed of buyer shouldn’t be a complete departure. After all, the ad networks have been doing this for years without recruiting from MIT.

Technology

That’s easy! Why do I say it’s easy, well because it is all the same. I can already hear the howls from the baying crowds of technology companies, but fundamentally it’s true. Let’s not hide behind technology. It’s hugely important and exceptionally scientific but unless you have the people to make it work, it’s effectively useless. We work with Invite in the main and they are the leading player in the space now with the backing of Google – and hopefully they will continue to drive innovation. That said we have not won a single piece of business on the back of our technology sell. It’s all about the people and strategy. The most important thing any agency can do is work on the overall integration of the data provided by these systems into the agency’s data warehousing infrastructure. That’s where the value is created not in the individual system itself – and that’s where NASA knowhow comes in!

Ciaran asked me about developments in this space. I think we have been seeing the morphing of companies with a technical core into DSP offerings. That for me is the biggest shift. Real-time-bidding capabilities have also driven this development. As we have seen from results, it really makes a difference to performance and the margins publishers are able to take.

As I mentioned earlier its fascinating watching all the new players come to market. Dataxu, Turn, Mediamath, Appnexus and many others all staking their claims in this space and that battle with continue unabated. On the back of that I hope we will see product improvements to benefit our clients, especially around video and mobile.

Marketplace

Is there inventory or not? There is a lot of exchange inventory that needs to be supplemented with more mainstream inventory, Yahoo already do this. Microsoft has just signed up with Appnexus and there is a ground swell of larger publishers that are starting to hear the whispers that they can make more revenue through exchanges than going to ad networks. Critical mass is key and it is coming fast.

If you were to ask me what has changed in this area I would say that publishers are now considering putting more inventory through exchanges and dipping their toe in the water. Many people talk about the threat to ad networks from agencies – in terms of replicating their model. I am more inclined to believe that publishers are less willing to forsake their remnant and unsold to ad networks, preferring to move inventory into open exchanges.

Scale to compete is another topic of intense debate. Anyone who has run an attribution model on one of their campaigns will see that a number of sites can feature heavily across a number of exposures on a campaign but the last click will often fall to a small list of companies that effectively buy up the web. These networks buy at huge scale and therefore often win the last click battle. That’s not strategy or skill – it is sheer bulk. But it works in our current basic last-click-wins approach to digital. It’s no surprise to find that the ad networks are the largest buyers off the exchanges!

Data

Come back to me next year. There’s been so much talk but little action over the past twelve months. The area of most interest is of course retargeted inventory – first party data rather than third. For the last few years agencies and advertisers have been giving it away to ad networks to make their own campaigns work better. Ad networks were thus able to create greater insights on competing brands. The battle is now on to retrieve that data usage from third parties and keep it between agency and client. One thing that is blatantly clear is the need for a huge shift in data contracts. Client contracts and media owner contracts are going to change as everyone wakes up to the reality of how data is being used.

As for third party data, we are not there yet in Europe. There is little to no decent data on the market. A couple of companies are starting to shape their offerings. Obviously there are those who will sell data but on the back of their media networks. I think we will see some developments in 2011 as US companies come to town but we have some way to go. The greatest challenge is managing the price and value. Up to this point data has been too expensive and has invariably underperformed – so we should see some big improvements next year.

European ad exchange trading

I think that the idea of a group offering across Europe is more than possible, but it remains very complex. I spend much of my time investigating the developments in European markets and trying to understand their individual nuances. Each country has different marketplaces – with some more ready than others. Germany is a particularly entrenched market with some very established publisher relationships and a low use of ad networks. There are big companies in the space such as Weborama, Adjug, Adscale all looking at establishing opportunities. The importance of working with local partners cannot be underestimated if you are to make a success in these different markets – a one-size-fits-all approach will not work.

Conclusions

It’s been a fascinating and exciting year. I have met with some extremely bright companies and people – and I believe that this ad exchange trading tide will change our business more than any other single development. As we move into 2011 – and we see the addition of video and mobile to the automated ad trading mix – the ad exchange space will become even more complete.

As I discussed it will ask questions of many company structures and approaches, people skills and data capabilities but that is the interesting area for me. It will make us all re-evaluate how we work and what our structures and people skill sets should be. I work with great teams in the VivaKi agencies and am fortunate to be able to push on an open door. This innovation requires some elements of trial and error, and we all need to learn together. I would also say we should encourage each other in this space. The more we work together, the better the traction from publishers and data companies, the more we will grow as an industry.

How will Ad agencies manage Ad exchanges?

Marco Bertozzi: 18.11.09
I mentioned how important ad exchanges are becoming but not the difficulties they will bring both to sellers and buyers.

By some they are touted as an impression by impression targeting opportunity where at last you can optimise your ROI against a very specific audience, this may well be true. However to achieve this campaigns need to be managed day in day out, who will do this in an agency? It’s closer to running a search campaign than a display campaign but I can’t see the search teams running it, so that leaves the buying teams.

Buying teams don’t do what the search teams do and on the whole would rather not. Those guys tend to buy idea based campaigns, Ad exchange activity will need optimising, not weekly or twice weekly but hourly, the buying teams won’t do that, they have too much else to do.

I know that companies like google struggle with this, who are we talking to; buying, planner buyers, search teams, account teams, digital teams? Their problem gets worse when you add in video, with tv and digital departments grappling over who owns it. This is the fundamental issue agencies face, Damian Burns at a recent Monaco Media event challenged Nikki Mendonca on how an agency should adapt and I am not sure she really had an answer, it’s clearly still a difficult situation.

Let’s say we do sort all that out, the bigger issue remains that this all takes resource and therefore decent salary budgets. Digital media commissions have stayed relatively strong with many clients still paying 10+ percent but any decent sized account is now half that and below, where is the agency going to make money on these new time consuming approaches and that includes social media.

I hope that slowly agency payment methods evolve to one closer to paying for a premium service, monthly fees being a norm rather than an exception, even better monthly fees with a commission, I think these new channels will make agencies have to reevaluate how they charge and establish exactly who will do the work!