Today was the first day that I was bullied into downloading Swarm.
Foursquare has been an App that I have used for some time, it has been up and down but I decided that it will be a great digital scrap book of all the places I have visited and so use it mostly abroad. In recent months, especially with my time in New York, I have really started to appreciate the fact I can find recommended places to eat and drink. Even better I have started to see my friends and colleagues and whether they have eaten there before. Bottom line, it became so much more useful than just the checking in App.
Then comes the Swarm messages. A few weeks of warnings, every message telling me I should download Swarm because it’s great! I will love it! Well I am now witnessing one of the biggest car crashes of modern App / digital times. In fact I am flabbergasted that anyone thought this dual App approach was good. So basically my user experience today was to be forced to download Swarm. I go back to recommendations on the restaurant we had pulled up at in foursquare and then I wanted to check in, so they throw me back to swarm, I then click on user comments and I am flung back to Foursquare, who then asked me if I wanted a sneak peak at their new Foursquare lay out?! It was the worst planned process I have ever seen from a company that was relatively bedded in to the social marketplace.
The user experience is a disgrace – if you have to flip back and forth between Apps then it’s likely you only need one. Could they really not make that work? Most user backlash has focused on the fact that they search for places, find them and check in. Natural flow of events. I know the sales speak, they need to grow their user base, capitalise on their opportunity and not be hamstrung by checkins but this is not the way to do it. The reason is there are so many ways to get recommendations and by splitting those two elements you have now thrown foursquare back into the pool of competition to search for nearby places to eat. Before they were gathering a loyal base who were becoming more and more active and using both recommendations and checkins together now they just pissed them all off.
I have seen the feedback and I am yet to see anything positive. I keep reading about bravery and big changes for the better but if you have to flick multiple times between two apps, you will lose a lot of followers and Facebook will be there to clean up. I may be wrong but I will not be surprised to see checkin back within foursquare pretty quickly because today I was stung by a Swarm and feel no desire to go back to it, especially if it just fires me back to Foursquare. The only Swarm they will have are users leaving the hive.