BertozziBytesize: Spotify data: A Mirror not a Filter

Meet Marco Bertozzi

We talk a lot about data at Spotify and how it shows a lot about how you listen to music. We have a tool that I love, which allows us to add our account and get a pen portrait on our listening habits.  Now outside of this we go to great lengths to add colour to this data but I could not resist checking myself out on this relatively simple analysis about my music listening. I was desperate to see if Spotify thought I was as uncool as most people say! Turns out, it’s not so bad. Perhaps the 152 plays of Waves was a bit much and the fact I generally like Pop, Deep House and House is not appropriate for a 45yr old, but hey – keeping it real..

‘Spotify says: Marco is in his forties and has recently been listening to music in United Kingdom, where he lives. During his 6 years on Spotify, he’s streamed 15,877 tracks, which is far more than the average user. Of those streams, 4,205 were unique songs; that’s also way more songs than average. Marco changes up when he listens based on the day of the week. He listens quite differently on weekdays and weekends. Marco doesn’t listen to Spotify on desktop, instead preferring to listen on his mobile device. Marco is a lean-back listener. He doesn’t engage much with the app when listening, often having Spotify in the background; he plays songs all the way through, often letting songs from radio stations play without interruption, and he rarely skips songs. Marco has recently been jamming to Rag’n’Bone Man and John Williams, though Sia and Calvin Harris are his favourites of all time. In the last few weeks, he’s had The Chainsmokers’s “Don’t Let Me Down” on repeat. And he has listened to “Waves – Robin Schulz Radio Edit” by Mr. Probz 152 times on Spotify – more than any other song. When you compare Marco with all active Spotify users, his listening is very diverse. He listens evenly across many genres, and these genres tend to be very different: Pop, House, and Deep house. He does, however, have a strong preference for listening at specific times of day to music of specific moods. For example, Marco chooses certain times of day that need more instrumental music. Marco tends to prefer listening to his favourite music, but lately, he has been listening to more new music than he normally does. Marco listens to some nostalgic music, but not particularly often. When in the mood, he listens to songs by Howard Jones, George Michael, and John Williams.’

Learn anything? Well you learned a lot about my moods, what platforms I am listening on, type of music and how it forms part of my day. This is just a snippet of how we can work with advertisers and power their moments marketing. Understanding People Through Music will give us all insights that cant be replicated anywhere. Spotify as the worlds largest music streaming service is in a unique position to help brands do this, its an exciting proposition!

NB: Some of the above tastes are swayed by my pandering to my son’s likes! Family account coming soon!

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Have we reached ‘Peak Technology’

Original article in Campaign HERE

Cannes is fast approaching, so it makes sense about now for us discuss creativity and technology and how it works together to power our advertising future.

I wonder, though, whether the changes in advertising we have experienced over the past 12 months are going to have as much impact upon the event as the new need to register to walk into a hotel or get on a yacht.

This past year has been quite traumatic for the advertising community; the ongoing onslaught against programmatic, the questions about digital vs offline, and circular debates about which media channel is most influential.

These would all be the standard issues for an average year, until ANA-gate, which kicked off a huge surge of self analysis across the industry.

Procter & Gamble’s Marc Pritchard weighed in more recently and delivered the biggest mic drop – basically calling out the whole digital industry. And of course it did not end there.

Too many unfulfilled promises and uncovered secrets in terms of the micro-targeting, data offerings, media properties that are unsuitable, and not enough human eyeballs.

Enter stage left – The Times – and so the we hit rock bottom. Technology, data, programmatic, privacy, fraud, all in the spotlight.

It has felt like an endless stream of negativity, but what has it changed and how can we expect Cannes to reflect it?

The initial outcomes of all this introspection have been a drift towards a rejuvenation of interest in more traditional channels. TV, premium publishers and “safe” environments are having a renaissance, as advertisers worry about where their ads are appearing.

It feels to me that we have reached “peak technology” within advertising. Too many unfulfilled promises and uncovered secrets in terms of the micro-targeting, data offerings, media properties that are unsuitable, and not enough human eyeballs.

Now we see the need to have a reset – a fresh approach to how we connect with consumers.

It has felt like an endless stream of negativity, but what has it changed and how can we expect Cannes to reflect it?

Now, I’m not suggesting we are going to see an “anti-tech brigade” per se, but we will see a surge of realism… a step back.

In advertising we adore the creation of a powerpoint presentation. Yet we are all familiar with the feeling you get when you get lost in the weeds and eventually you have to say, “what are we trying to communicate?”

I feel that’s the same with our whole industry. I have worked in digital from the start, and we have done exactly that – we started to tell a story, a good one, but it got more and more convoluted.

We allowed other people to insert slides that were “really important” – adserving, retargeting, audiences, data, programmatic – until we are all staring at a mess of charts on the inside of a meeting room glass wall.

We are now looking to go back to basics. What are we trying to communicate?

Well, I suspect Cannes is going to be the echo chamber. Woe betide anyone who starts wanging on about data without substance, to my mind, I believe the industry is getting to the point where, if you don’t own that data, if it does not come from a reputable registration, you should keep quiet.

Stop paying for videos the moment they start playing. Take down the spend going to programmatic Adnets that won’t tell you where your ads appear. And let’s show our ads to humans.

Geo data, segments, match rates and most recently viewability numbers that only talk about desktop and not mobile, your time is up.

We are about to take a step back and look at that wall and rip up all those superfluous slides, get back to basics and start again.

Here is how it will look:

  • Everything begins with a great campaign idea. It begins with a strong hook, a smart idea, a utility that people want, a price people need.
  • It will be followed by some easy questions – did they see my ad? Did they see all of my ad?
  • Did they see my ad for the whole ad or majority of it?
  • Was my ad seen by a human?
  • Was my ad on a property that I would be comfortable with in terms of content?
  • Do I know where my ads were served?
  • Did my ads deliver some ROI?

Anyone remember taking this for granted 15 years ago? Well those properties exist today and there is lots of room for them.

What Cannes I hope will show is that advertisers need to pull down those slides that don’t fit that narrative.

Advertisers have to cut that budget that is being wasted and reinvest into premium publishers. Spend to your heart’s content with digital but make it quality – so stop persuading yourself that scrolling video is viewable and three seconds is good enough.

Stop paying for videos the moment they start playing. Take down the spend going to programmatic Adnets that won’t tell you where your ads appear. And let’s show our ads to humans.

I believe that advertisers could slash half their digital budget and reinvest in the publishers that deserve it – those that deliver audience, quality environments and humans. Our industry has been planning and buying based on muscle memory, and that has to end.

I have worked for 20 years in agency and a few months at Spotify. I am proud of what we are doing as a business and I want to challenge the industry to hit these standards. It is possible. And yes, Spotify does hit those standards, but so do others.

Let’s take the blinkers off, rip off those slides that add nothing to the narrative, and ask the biggest players in town to shape up, and to leave room for them and the other premium publishers.

Let’s cut the dross, and I hope Cannes will shine a light on quality and cast a shadow over the kind of behaviours that will finish our industry and ruin the presentation
Read more at http://www.campaignlive.co.uk/article/reached-peak-technology-its-time-reset-digital-media/1436267#XA4X1cD4BcGXQ3jx.99

The re-birth of digital advertising

So I thought for a change from talking about Spotify, I would give my humble views on the latest digital furore.
It is a well trodden path – Scandal first, debate and finger pointing and finally actions and solutions often leading to a better future state. We see it in everyday life with so many different topics.  It is always a shame that it gets to that point but at the same time we should grab the opportunity that it presents us.
I know I sound like an old git and have said it before but I have seen so many stages of digital, starting with the concept of selling hits. Ironically we never knew less about what we were selling in 2000 but it was probably in front of humans back then, Ad fraud was not on the radar. We have seen the social media wave, video, programmatic,  and on it goes.
However this latest scandal is not about impressions appearing against unfavourable content, and by all accounts a tiny amount,  it’s about the fact that everyone just got a cold bucket of water thrown over them and screamed at to wake up. The bucket was thrown by The Times as it happens but this topic has been on every stage in programmatic for two plus years. It has been the sell of many companies talking about brand safety for years but the truth is, no one listened. In 2014 I was at a ANA conference with hundreds of buyers and I asked them if they cared about brand safety and unanimously they said they did. I then I asked them if they bought blind performance or blind inventory through any number of RTB networks and most did. I ended with the phrase. ‘Then you don’t care about brand safety’ this is not to have a dig at those companies, by the way, many still operating, but to make the point that the issue has been out there for some time.
My blog is littered with articles I have written on this topic and I was not the only one of course. Trouble was no one listened.  Ask any agency that wanted to deliver more brand safe impressions, the toughest thing was applying quality inventory, whitelists, vetting etc and still hitting cpms demanded by auditors and pitches.
So now the scandal is passing and we have had much debate, now on to the solutions. Here is my take out on the topic. Here are the likely developments for the industry:
  1. Advertisers are going to continue to take more ownership of their programmatic work in some way, hopefully finding a happy balance with agencies, combining best of both worlds
  2. Quality media will see a resurgence – it will at least be given air to breathe. Quality sites will be seen for what they are, brand safe with quality audiences
  3. Verification will be standard for Facebook and Google – at last advertisers will be able to see what their viewability scores are on puking rainbows
  4. Standards are about to shoot up. At Spotify we sell all video with Moat HAVOC standards – Human, Audio, Video, on complete. Our ads deliver 100% SOV, 95+% viewability. See these as becoming standard.
We are entering a new dawn for digital advertising, the question is whether everyone goes back to sleep or decides to get up and out. Take the opportunity to make our industry a better place.

A list of observations. In a list.

Today I just wrote a list. A list of observations from the sales side of the house from a recent ex agency person. Headline is ‘long time agency executive did not self combust when joining a sales organisation’ Here are some insights for those of you thinking about crossing the divide…
  • I really did not know where anyone’s offices were and Christ you do a lot of travelling around. Google saves hundreds of hours by getting everyone to come to them.
  • You get cancelled a lot. No biggie, shit happens, but you get cancelled a lot
  • What I assumed would be an awesome event to attend is actually just competing with loads of awesome events to attend
  • People cancel late – main thing is to cancel, even that day, but not so late you can’t find a home for the ticket, even if I bring my mum
  • Learning all about restaurants in a 5min circumference from each agency
  • I have competed with many, annoyed some, but overall everyone has been hugely welcoming of my new role.
  • Agencies are working their socks off on pitches. Every.Single.Day.
  • There is some cool shit going on in agencies, fascinating to see and hear it. One even came to tell us about it.
  • I am really enjoying getting to work with all the people I used to work with but are now scattered across the industry – chance to see everyone again
  • Agency chat involves a lot about offices. A lot. More even than Google and Facebook talk about theirs.
  • People talk about Google and Facebook a lot.
  • There are so many people I did not know but glad I am getting to know.

I have not self combusted.

When the last planner leaves the building, please turn off the light.

Our industry is small, relatively speaking. There are three, maybe four parts to it. Agencies, Advertisers, Media Owners (in all their shapes and forms) and technology companies.  I have no idea how many people in reality, hundreds of thousands globally let’s say.

Have you seen the make up of those agencies? Generally speaking if you look at the average age of a media agency or creative agency it is pretty low. Let’s say it’s in the early 30s. If you take a look at most of the departments like search or programmatic then that age dips even further. If you don’t work with agencies then let me describe it. Rooms full of young people tapping away, chatting, calling, looking at screens, learning and hopefully enjoying themselves, some pissed off, but normal life.

If you ask them what they do, they will say they work on x client or y client. They will tell you how they are buying something, planning something and trying to deliver something for clients. I can tell you what they are not doing.  They are not planning a way to be ‘stealing, lying or cheating their clients’ they will tell you that they are working for their clients and trying to do a good job.

At the same time I see a lot of attention being aimed at how we bring people into the industry, all facets of it, but certainly at the agencies. We all pour efforts into bringing them on and training them so they are good and better than the competition. We want to bring the smartest and brightest to our industry.

Trouble is that is going to get very hard. It’s going to get very hard for a few reasons. The first is the blanket accusations aimed at agencies. To be clear, if there is anyone at fault, I guarantee you it is not the kids working their socks off, it’s not the 99%+ percent of people in agencies. By the way these are the very same you want us to bring into the business, the ones you want to pull away from other industries and wow the clients. But no one is thinking about that. Everyone is rushing to shout as loud as possible about how corrupt agencies are, how they are not trustworthy. When you say ‘agencies’ who are you aiming that at?

Why would anyone want to work in agencies? Between trade bodies, marketing experts, auditing companies, intermediaries, journalists all bashing the agency land, why would anyone want to work for an agency? Mark Ritson said ‘what the fuck is happening in our industry’ well I will tell you. It is being killed by broad brush stroke, highly audible voices (like Mark) that is going to mean that no one will work for agencies and then I wonder where that leaves us. Death by a thousand cuts.

What I can’t work out is that what they want?

I am genuinely interested in whether some of these interested parties really do want agencies to go away, because at the moment they are certainly sounding like it. There is no balance, there is no moderation, there is no qualification, just straight outright, broad brush strokes of criticism. I am here to defend the armies of keen, young, committed people working late, working weekends for their clients. I would like to hear some balance from some of these parties, I would like to hear them support great work and great people, just a little to balance the ones who are razing the whole place to the ground.

When the last planner leaves the building, please turn the light off.

 

If you want to understand Ad blocking, look to the youth.

Original article posted on The Drum here

So much of the talk on ad blocking is focused on battery sucking ads, data sucking ads, bad ads and so on. There is hand wringing at every corner of the industry.  Today I saw a tweet from an advertiser bemoaning how it is messing with their site analytics.

The solutions are diverse and range from technical to blocking the blockers or even worse paying the organised crime like protection rackets that some of these ad blocking companies are offering up.

If you really want to understand ad blocking you have to look to the youth.  Because the youth are not moaning about ads sucking their data and they aren’t obsessed with being followed around the web.  They don’t care about any of that.  They do talk about the quality of ads.  They just don’t understand the relationship between ads and free things.  Those free things are many and varied and they have not stopped to think about the reality of paying for them.

I’m part of a project called Speaker4Schools where I run educational sessions on the media industry for 16 and 17-year-old school children.  Recent presentations I’ve given have involved talking on the subject of the value exchange between advertising and the free services the children receive.

As I work through the presentation I ask how they would feel paying for Facebook (no one), what about Instagram? Yes, but a tiny amount and email? You get the idea – they don’t want to pay and can’t actually get their heads around having to pay.  As I explain that advertising is subsidising all these great services they feel are essential to their lives, I see the realisation dawn that they have really never considered the relationship at all.  Ads are just there to sell product.

I also asked the students if they use ad blockers.  30-50 per cent said they do or have done so.  They do it just because they can.  They do it because ‘there is an app for that’.  These are the young consumers of the future.  The problem of course stretches further in to older age groups which are where I agree with publishers blocking people from seeing their content.  The problem is however that fundamentally if we can’t explain to the younger generation that they get all this free stuff because of advertising, and it won’t be free for long if the use of ad blocking continues to rise, we have a much bigger problem.

It’s time to get together.  Just like the alcohol industry and its ‘drink responsibly’ campaign we need a major advertising push.  We have a massive job to do on educating the population, and perhaps along the way, help our industry attract new entrants.  It’s imperative we do this rather than lining the pockets of every ad blocking and ad blocking-blocking company and the myriad of other tech companies claiming to solve this issue.  Let’s put our energy towards a true industry effort to change perceptions and save our business.

At the same time we do have to improve creative, reduce ads, agree some standards on viewability measurement and reduce fraud.  But first and foremost we have to educate the youth that if they want to Snapchat for free they need to see ads.