An incredibly joined up BCG study between ZO, Performics and VivaKi focused on the benefits of a unified platform and advanced targeting. A combination of strong partnership and strategy achieves very strong results.
As the global leader in digital advertising solutions, VivaKi needs to stay on top of—or ahead of—digital marketing trends. New trends bring new tools, new techniques and new data that VivaKi can use to help its clients. The company’s integrated marketing platform provides it with a unified solution for cross-channel digital marketing, and Executive Managing Director Marco Bertozzi explains why that’s such a big deal for both company and client.
Display advertising has changed dramatically over the years. And with innovation comes complexity. There are more formats, channels and devices than ever before, providing almost countless ways for brands to connect with consumers. This level of opportunity is exciting but also daunting. Fragmentation is a huge issue. Advertisers and agencies need to figure out how to create, launch and manage integrated campaigns efficiently.
At VivaKi, one of the world’s largest media counsel and buying groups, we feel these challenges keenly. To help our clients find effective ways to access and leverage their customer data, we’re turning to technology platforms. But there are many questions we need to ask when evaluating them. Will it make us more efficient? Will it drive a better experience for the consumer? Will it provide more opportunities to reach that targeted customer? Will it deliver better results?
This is where a platform—a unified solution for digital marketing—can be extremely valuable. However, this is not to say that once you’ve committed to a platform, you can set it and forget it. Shifts in the industry will always necessitate adaptation. As your clients’ needs evolve, so does your quest to find the right tools. Recently, for example, this has increasingly involved the practice of retargeting—the idea of driving visitors back to your site with targeted messaging.
As an early adopter of an integrated platform, at scale, we’ve been quite pleased, and the benefits for our clients have been significant. Here I’ve detailed some of the major features we’ve come to value as well as some of the results our clients have experienced because of its implementation. In our case, the solution we’re describing is DoubleClick Digital Marketing.
Multi-channel support. We use the data from search campaigns and from social, display, video and mobile channels to power an extended dialogue with consumers, and this goes beyond using search ad performance to improve results. For example, in any given search campaign, you convert a percentage of leads, but the rest remain visitors who have not bought or done anything. On an integrated platform, reconnecting with these unfulfilled leads is easy because display and search campaigns are on the same platform.
Building brand response. Facebook, YouTube and the like provide a real opportunity for brand building, and we’re now able to seamlessly connect brand activity with lead generation. Consumers are very engaged on YouTube, and an integrated platform makes it possible to reconnect or continue the conversation with this highly engaged audience.
Insights from analytics. Imagine the range of actions people conduct on your site. If you dig into this data and gain understanding from the site analytics, you can then use this information to reconnect consumers. It allows you to turbo-charge the sophistication of your messaging, seamlessly aggregating insights to design creative that’s immediately applicable across the web. One size definitely does not fit all when it comes to campaigns, and advertisers now have the ability to adapt their creative strategy easily and quickly, using a single, unified platform.
Real-time response. The term “real time” is often overused, but it has a specific meaning when applied to the bid process and programmatic buying. Here, recency and frequency are key: The ability to deliver a tailored message to a consumer quickly after a site visit is vital to today’s campaigns. Our platform lets us schedule an ad to run within the first two hours after a site visit. We can incorporate an aggressive call to action, and we can set the frequency at high. The research window is often small—the time it takes a consumer to research car insurance plans online, for instance. That consumer might look at only five sites, with a strong intent to purchase, so it’s important to act quickly and efficiently. Using a single stack has allowed us to bring this to life, providing a new opportunity for advertisers to react fast.
Real-time data. “Real time” also has a specific meaning when applied to generating insights. Take conversion data, for instance; our platform removes the pain point of waiting to reconcile and mash up conversion reports to get a full view of our performance across channels. Because everything is happening on the same platform, we can make up-to-the-minute decisions using real-time conversion information.
Better workflow. Workflow is incredibly important, as is knowledge sharing among teams. The platform brings together so many different disciplines—search, display, mobile, analytics—all working together for a single purpose: the client. The process of using paid search signals and applying them to our bidding activity is seamless and immediate. There’s no cumbersome uploading and downloading to deal with or spreadsheets to manipulate. We now have a single user interface for all of our experts to work with and share across agency teams.
Increased performance. There is now a smarter, easier and faster way to make media-buying decisions. Results are what matters, and our integrated platform has provided us with many new ways to generate insights that drive results. For example, we’ve seen a better than 60% improvement in CPA across our travel and auto advertisers when they have incorporated their paid search signals into their display activity, using display remarketing from search ads. And when we used our stack for the U.K.’s first video retargeting campaign, we smashed all of our KPIs.
In this forever-changing landscape, a common mistake is assuming that merely implementing technology is the answer to everything. In reality, it’s the questions you ask of the technology that make the real difference. Asking the right questions—those that can make you more efficient and provide nuanced messaging for consumers and better results for clients—is a step in the right direction. For us, and many others, choosing an integrated platform that brings together all advertising activity was a good first step.
An interview with Geoff Smith and Myself on the successful learnings of the world first work we carried out earlier in 2013, where we took search signals and used them to re-market against through display.
All facilitated with DBM and DS3.
As I sit wide awake on an American Airlines flight to California, when really I should be sleeping, mainly down to the horrendous ‘Angle flat’ beds I started thinking of the blog I wrote a year ago called ‘A Frictionless Web’
It talked about how Google wanted to streamline the whole cookie process and launch for the first time a ‘true stack’ something that had raised some eyebrows at the time mainly because Google had been excellent in many areas but had been flawed on Doubleclick and bordering on slow in the DSP space after purchase of Invite.
Google presented the new DFA and lots of new brand names like DDM – Doubleclick Digital Marketing, DBM, DC Bide Manager, DS3 and so on. Funny to think back then that even the Google people on stage were struggling to remember to use this terminology rather than good old Invite, DART etc etc. Neal Mohan presented credibly what the future would look like and that it was going to be powerful. At the time I thought, sometimes out loud and to the dislike of the DBM competition that this could really strike a blow to the competitive ecosystem if it turned out to be true.
Fast forward a year. In my opinion a big part of that dream has turned out to be right. Let me start with some of Audience On Demand’s change. We were well known for working with Invite and were heavily crticised for it but we stuck with it, especially as I saw the content of CAB 2012. The London office of AOD, powered by Geoff and Danny migrated all accounts to DBM (we say that now instead of Invite with out reminder!) the London office was and probably still is the largest user of DBM anywhere in the world and that includes the US, that does not happen often with something like DC.
As a result we were the first in the world to use the Search remarketing opportunity where DBM joins seemlessly with DFA and DS3. I cant reveal the results to that as thats my presentation at CAB but we learned an awful lot and that is still a big USP for us in the market as not many people have lined up DBM, DS3. DBM itself had a rocky start but again is now delivering the promise and we are pleased we got out there early and set the pace, working closely with the US team.
Bigger and more ominous for the competition however is that the new DS3 has really started to roll and two big things have happend. The first is that the product itself is good, widely acknowledged to be an improvement on some systems without the extra cost. I have seen across Europe business being returned to them from the companies that jumped in to fill the void of a quality Google product for years. The second is DFA in general has started to win back some lost ground from others in its own right. A good job Facebook bought Atlas as that was literally dead in the waters and amazingly those few major clients who continued to use them had seen the light and were off.
But the real success has been where advertisers or whole agencies are swapping to DS3 and DFA because they are or are about to be heavy users of DBM and want to benefit from the frictionless web. I work with people a year ago who were nowhere near wanting to work with DFA and were proudly using Mediamind or Flashtalking etc and have now switched and are happy. One major advertiser held a pitch right around now this time last year and the Stack solution was sold but was a just a little early with DS3, DBM all untried for them. One year on that shift is well under away. This is the fruits of the Stack and it is pretty compelling, Google in a year has transformed the display sell and regained an incredible amount of ground in such a short period of time.
There is work to be done of course around social tools and dynamic creative but hasn’t everyone? I am looking forward to presenting the amazing work the UK Audience On Demand team have done at this years CAB and hearing the next stage of the revolution. Over to Neal Mohan…
The thing that most inspires me in this role is the constant ability to innovate ourselves, as well as work with leaders in the technology space. As of this quarter, VivaKi and the Audience On Demand team in London are paving the way and entering a new era of activating search advertising data in the display ecosystem intelligently. Below find our internal release.
A collaboration between VivaKi and Google sees a global first for the organizations – the launch of a remarketing from search ads campaign. Audience On Demand (AOD), the market-leading addressable media buying practice for VivaKi, leveraged Google’s integrated technology suite to deliver a display remarketing campaign optimised around traffic on search ads on behalf of their client, a leading automotive services provider.
“As the leader and one of the first entrants in the RTB marketplace we work tirelessly to ensure our clients benefit from first-mover opportunities” says Marco Bertozzi, Executive Managing Director for the VivaKi Nerve Center. He continues: “Since launching AOD we have worked closely with Invite [now DoubleClick Bid Manager] as our primary partner and it has been an incredible mutual growth story. We saw back in 2010 the amazing opportunities for AOD and our clients in the Google product development roadmap and display remarketing from search advertising was absolutely top of the list.”
This feature enables the use of search ad clicks as a signal in optimising client’s display campaigns, re-engaging consumers with display ads across billions of ad impressions available on global ad exchanges. The integration between DoubleClick Bid Manager and DoubleClick Search 3 provides the ability to split referring keywords into specific groups based around different levels of interest and exercise bid strategies appropriately, re-igniting the potential of clicks that did not deliver an outcome in the first instance. This maximises the efficiency of search investment and boosts the performance of display campaigns.
Geoff Smith, Head of Activation for AOD comments: “This technology allows us to identify and differentiate consumers with greater intent to purchase, depending on their behavior with search ads. This granular insight allows us to alter our bid strategy accordingly, thereby maximising the efficiency and effectiveness of the overall campaign.”
This will add yet another layer of power to our offering and shows that Audience On Demand has yet again delivered innovation in the exciting marketplace. We had a choice – follow the pack and let