Persistent Identity – holy grail available to some..

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I am Just back from meetings in Seattle and San Fran with the Big 4. Big 4 you ask? Well in todays world of data connectivity, mobile innovation and growth as well as digital commerce the big 4 has changed. Facebook, Twitter, Google, Amazon are now gunpowder and bullet. The others more and more the barrel.

The message that is coming out loud and clear is that these players in their own varied ways are out to maximise the insights they have on their users and customers through a single themed approach of ‘Persistent Identity.’ I heard it a few times over the time I was out there, I have seen it mentioned in the odd article. But when you get to spend three days with all these market leading companies it becomes loud and clear that the data they hold on consumers is the key to their future and the single most valuable asset.

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Persistent Identity is a fancy way of saying ‘we know who you are, we know where you are and we know what device you are on, the holy grail of data. The kind of data and insights advertisers are crying out for. What strikes me about this data is how much more powerful it is than third party data sold by any number of companies, data which is slightly worn out, like an old apple at the bottom of a bag, still edible but just not as fresh and juicy as when it was picked.

The ability to recognise you, add insights to your iD, serve ads depending on which device you are on, understand you through your behaviour by device, friends, clicks and links is so powerful, so powerful in fact you can see the likes of Facebook being the defacto judge of what is good or accurate data instead of the traditional players. That has already started of course but I think will gather momentum. Watch out panel data.

When you take a step back and realise what data they have you can understand why they are reticent to share it or risk it being stolen, putting up walls of protection around it. Amazon with their marketplace, Facebook only allowing access through API, Twitter pulling info from Google, these are the actions of companies with hidden treasure. These businesses dont need all the old methods of tracking whether it is panels of adserved cookies, they know their people, signed in, registered people at scale.

Persistent identiity is powerful and logical, the only problem is that you have to stack up on these solutions. Like having a car and pulling up at the fuel station and putting 3 or 4 different petrols in to be able to get the car going. I want to recognise everyone through the ability of joining up these players – I would love to spot a FB user who has been updating a status about an iPod, browsing on Amazon and nail them with a promoted Tweet or video Ad to close the deal. I know it is too much to ask to have all these companies reveal their secret source but targeting would be fun..

Either way, data businesses will need to work hard and fast to justify their models in the face of the biggest digital players in the world starting to pull up their sleeves and flex their guns, because be under no illusion they are big guns.

Google Client Advisory Board – frictionless web

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Take a look at the opening keynote from Neal here

The best analogy of the two days was from Neal Mohan who likened the web to the old style stack we would have at home in music and TV. We would layer on more and more pieces of tech, with music systems, game consoles, and more recently the likes of Apple TV and Google TV.

We work hard to make it all appear seamless and sometimes it all works but often it involves getting on your knees and digging around behind the TV to swap plugs and find wires, we all know that experience. The web has been like this generally with a constant stream of extra tech layers to integrate and ad serve and ultimately try and track.

Google have been guilty of this within their own ecosystem with Dart Search, DFA, google Analytics and more recently Invite and Terracent. They have been on quite a journey, the first part of that has been improving the individual products. Dart Search had a 50% dissatisfaction rate which is now down to sub 10% and you can see why. The system improvements have been significant.

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The next stage has been how they work together and this is the real win and the approach that feels like Google are tightening the noose on the competition. The fully integrated stack is something genuinely powerful and will be a big sales point. The inter connections between exchange trading, search, remarketing Ad creation and analytics are going to revolutionise how we buy in both search and exchanges. We are seeing a world where you still have ten devices on your Tv table and yet only one wire and it all just works.

These two days have shown a frictionless web, a world where one tag, one consumer is all we are working with avoiding the dedup issues and discrepancy issues and allowing us to build comms strategies around a true single view. Google have been challenged by the industry to improve and to some it may have come a little too slowly but I believe they have learned their lessons. The Invite 2.0 releases are an example of where they did not want to repeat a Doubleclick scenario.

The chance to discuss with the Product Managers all the new developments both in the sessions and in the bar make this a pretty unique session. Thanks to Google for the Invite.(excuse the pun)