Running a team in this climate is very hard right? I am navigating my way through these weeks, one day at a time, and i know that most of you out there feel the same. Since starting at Spotify my focus has been on trying to make sure I have been visible across the region, visiting markets, keeping regular management meetings going, and being out with clients wherever I have visited. I cant do any of that right now. I have never seen the value more of face to face. I would defend an offsite all day long now.
I have always observed that sales is a business that over indexes on momentum, energy, determination and a strong dose of inter-personal skills. My view has been that one person can change everything in a sales team as a leader, much more so than in an agency, just a different dynamic, a different mentality. So what happens when you take that away. Well for me, I feel like it is really hard to understand and get your arms around whats happening. You cant judge the mood, you don’t read between the lines, the Hangouts with multiple people, stuttering, difficult calls where it is hard to reveal the true emotions of people, I feel like I cant connect. I hope they are coping, I hope we are saying and doing the right things, but it is hard to know.
Ignore the fucking Work from home articles: I have studiously ignored the articles on how to work at home, not because there are not some smart tips, but because every person is living their own challenge. So often in businesses we are forced to come up with guide lines, guard rails, suggestions and or rules, but I feel that right now they are all useless. We all want different things, we are all living a very private life. If we do an all hands, there are people in big houses, with big gardens and country side, through to people sharing a small flat with 4+ others, we are at various stages of lock down and length of shut downs, the rules don’t work. The only rule is let people work it out, let them adjust.
In defence of meetings: I know things will change, we will challenge a lot of what we have done before, the obese list of trade magazine events that we have all inflated will have to decline as we realise that we have lived happily without them as an example. That said I don’t agree with a lot of other stuff. There are some very vociferous attackers of meetings, I have come to miss meetings, I now wish I could sit in a room and discuss a plan with someone without the video glitching or wifi issues – it is SD vs HD. Its like emails, when people say that after they have done their emails, they can get on with their work..I am sorry but many of my emails are work, and many meetings help me achieve a lot and by god I miss them now.
Pros and cons of Lock down: I read a fascinating letter from someone in Italy who was predicting our future and the one thing that really struck me was the apathy, the lethargy, this view that we can do so much with our time, but in reality, life is being sucked out of us, one day at a time. It is being replaced on the positive side by some small wins, personally for me, that is spending more time with my family, as someone who travels relentlessly this is a bonus. I have never been at home with my son, outside of holidays ever, this bit is special. As I said above, we all have to do our own thing, I feel better doing constructive things either work related or home that have a clear start and finish, something I can tick off to drive progress.
In support of hearing from others: In the last few days I have reached out to clients from across the spectrum, I did not have anything to sell, I just wanted to hear from someone else, I wanted to learn what was happening in other industries, learn from others. I am so glad I did, it has been a good day today – thanks to those who spoke with me, I learned stuff and felt like I had moved on. It will be something I continue to do, I hope there are many more people I talk to over coming months – your shit is very interesting to me.
We are busier than ever: I have saved a commute of about an hour each way, thats two hours plus a day saved, and yet..I feel like I am constantly checking my watch, every day we attempt to do so much. Well being, work, home schooling, walking kid/dog, play with kid, work more, be mindful. Its a tread mill, I am now grappling with my agenda to get back on top of meetings and calls, I think we have to shift our days, we have to find a new way – I feel like we are trying to do everything, everyday?
What do I miss?
- A relaxed chat with someone without straining for sound or vision
- Being able to draw on a wall and brainstorm
- Walk into a bar or restaurant and hug some friends
- Some friendly laughing and joking at work
- Getting on a flight to anywhere in the world and seeing people you know
- Varied menus!
- Seeing my son play with all his mates at football or just messing around
- Seeing all the kids pour into school, all chattering away
I did not write this for any end goal, more a stream of consciousness. This blog has been going for 10+ years, it is a diary of my last decade plus and somehow it felt right to log a journal of this crazy time we are all living through. A friend of mine once said as we hit a tough part of a long run, ‘just put one foot in front of the other’ that seemed sensible at the time and right now, that is the best we can all do. Big hugs to everyone out there and best of luck with whatever way you choose to put one foot in front of the other.