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My piece in Mediaweek

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This was a piece done in Mediaweek which I have transferred onto my blog so as to keep records of what people have been saying..

Mediaweek 01.04.2010 Marco Bertozzi hits a nerve at VivaKi. Article here

Marco Bertozzi, back in the media world after a two-and-a-half-year absence, tells Media Week about his new role as EMEA managing director of VivaKi’s Nerve Centre and what will happen when the lunatics take over the asylum

Marco Bertozzi, managing director EMEA, VivaKi Nerve Centre
Marco Bertozzi doesn’t like being away from his pregnant wife Angelina, global brand manager at Unilever, so he got up at 3.30am to fly to a meeting in Madrid and back within a day. But there are no signs of tiredness when he meets Media Week the following day; the only glitch is the fact he hasn’t been warned he will have his picture taken. “I would have worn a suit,” he grumbles.

But then, as Media Week points out, he would look like a City boy, and that isn’t his style. A City boy wouldn’t order a pint of lager just the wrong side of midday, as Bertozzi does as he sits down to talk about his new role at VivaKi, nor would he have staked his career on an intuition that the internet would one day dominate the media landscape, at a time when everyone thought he was “mad and would fail”.

Bertozzi [pronounced Ber-tott-zee] is back in the media world after “ticking some useful career boxes” during a two-and-a-half-year spell at recruitment firm TMP, enticed back to the agency group he first joined in 1996 thanks to an encounter with ZenithOptimedia’s global chief digital officer Fred Joseph, who offered him the role of managing director EMEA of VivaKi’s Nerve Centre division.

The move to “a new job in an old home” felt right, Bertozzi says, because he wanted to pick up the digital thread again, working with leading online publishers – VivaKi has partnerships with Microsoft and Google – and the latest technologies. The basic function of the Nerve Centre is to act as “the Intel chip” inside VivaKi, a future-facing unit that helps the Publicis agencies add value to their clients’ businesses.

The Nerve Centre is more established in the United States, and Bertozzi’s job is to ramp up its presence and investment in the UK, working with digital and management heads across all the Publicis Groupe agencies: Starcom, MediaVest, ZenithOptimedia, Digitas, Denuo and new addition Razorfish. But it is not an agency-within-an-agency; Bertozzi is the Nerve Centre’s only full-time member of staff in the UK, reporting to Curt Hecht, the US-based global president of the Nerve Centre.

Bertozzi explains: “The Nerve Centre is not about creating its own fiefdom; it is about thought leadership. The exciting part of the job for me is working with all the different agencies and people within the group, being in the middle of everything. When people know you they don’t tiptoe around and you get to the root of the issues they are facing far quicker.”

After a “whirlwind” four weeks in the role, Bertozzi has identified two areas to focus on: the US-led Audience on Demand service, which engages with ad exchanges to buy the right type of audience impression in real-time, and VivaKi’s research initiative called The Pool, which works with media owners and clients on “high-end, market-changing research”, such as online video and mobile. Bertozzi says: “The point is to create research that will end up changing the market in response to the answers of that research.”

Early adopter
Bertozzi got into digital as an “instinctive move” back in 1999, when digital was so far off the radar that colleagues emailed Zenith Interactive Solutions, the division founded by Damian Blackden, now EMEA president of digital at OMG, to ask if they could fix their computers. He recalls: “Anyone who got involved in [digital] back then had no knowledge it would be the big thing of the future. TV was the power-base of the agency and I was being promoted, but I couldn’t see myself staying in television.”

Now, of course, Google’s ad revenue has outstripped ITV, and the challenge is to keep up with how technology evolves. Bertozzi started his own blog last autumn, Bertozzi’s Bytesize, purely to understand the digital ecosystem: its viral effect, how people communicate and where the traffic is coming from. He says: “The audience is fragmenting and there are more and more ways of communicating with consumers. The way we plan and buy media, particularly digital media, has to change, because it is so fragmented and there are so many sites.”

The solution, Bertozzi says, is to solve the “big battleground” around data and how it relates to ad exchanges and targeting. He says: “The right audience delivers the best sales. So the future is about technology that allows you to target people in a more sophisticated way, taking into account previous behaviours and overlaying other data sources. I like to think there isn’t a digital buyer in town who isn’t excited by ad exchanges and that side of the business.”

Meanwhile, mobile has had so many false dawns it remains “strangely unresolved”, says Bertozzi, although he believes it will gain momentum over the next year. And social media is coming out of its box to evolve beyond direct response ads on Facebook to a “more refined” art involving blogging, seeding, generating pools of fans and responding to customer issues. “The purer end of social media – when you properly restructure a client’s communications plan around all the social media channels – is still a challenge and that will continue.”

Coming back to the industry following a tough two years, Bertozzi has observed how the recession has “woken people up” to the fact that everything is business critical. “In tough times like recession, people definitely grow up,” he says. In keeping with the new mood of seriousness, Bertozzi is no longer tempted by lavish industry jollies, preferring to drink in low-key haunts with agency colleagues he has known for years, such as the pre-Christmas reunion of Zenith alumni at the Dudley Arms near Paddington.

So, as someone whose career has grown alongside the internet, going from off-the-radar to the central nerve within 10 years, does he now consider himself the elder statesman of digital? Bertozzi, who turned 38 in January, laughs. “No. But there is some pride in the fact that I got involved in digital before the market had confidence in it, as opposed to all the people who joined when they could see it was not going to go away.”

Later, Bertozzi speaks of the day when “the lunatics run the asylum” – when those people who have grown up with digital take the top media agency roles. Bertozzi, with his 12-year pedigree at Zenith, has the credentials to be an agency chief executive, and if his career continues on the same trajectory, the big promotion could come sooner than he thinks. Publicis bosses would be mad not to consider him

Is Flipboard the first App made for the iPad?

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Yes I am addicted to the web and I love Facebook for staying in touch with people as well as a lazy address book and Twitter for sending me through everything I have ever needed to know, and much I didn’t about my business. Since having a child I seem to have only 10 minutes here, 15 minutes there at home and my iPad really fills that gap. It is especially good as you can carry it around when the baby is in a sling – perfect!

I still feel though that I am constantly jumping in and out of apps, looking at facebook, twitter and the rest and also clicking on links and waiting for videos to load, but now that has all changed. Flipboad has arrived. It is what I would describe as the first App made for the iPad with real innovation and thought, its an amazing piece of kit. So amazing that if you try to download and use right now it is overwhelmed with people trying to sign up.

Take a look at this video

It looks slick, it is a brilliant concept, I may never go to any of the other sites again, it makes Tweetdeck look like something from the dark ages and overall shows up the rest of the developer world for being lazy and slow, this should have been created by someone like Facebook or a publishing group or someone who took the iPad seriously.

I wish Flipboard all the best, I love it, and I truely believe this to be the first App made for the iPad

Pitching has become so time sensitive, there is no time for good ideas.

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Pitching is all part of being in an agency, to some extent its the best part, the thrill of the chase, the battleground of the pitch itself and then the exhilaration and pride of a win or the dejection of loss. I am sure the more enlightened clients understand what goes on behind the scenes, but i have a feeling many don’t understand the true reality of the labour that goes on. A large pitch can use up a team of 30+ people, working night and day for three weeks to deliver the final product – do all clients understand that?

What has changed over time has been the length of the pitch presentations, some even very large pitches have now fallen to a time scale of 1 hour for even a large account. Many people will tell you that if you can’t get your good idea across in that time then it can’t be that good an idea, I disagree. Some ideas need explaining as do some concepts, especially around the new battle grounds in digital and 40 slides is not enough to bring that to life. I think a major pitch should afford the competing agencies the time to genuinely deliver ideas, if more time was spent, I think more would come out of the pitches, more questions asked and therefore more of a sense of the agency.

The problem comes when often the advertiser cant seem to be able to knock people out of the process at different stages, I have been in processes where there were still 5 or 6 agencies in at the end, that strikes of a complete lack of decision-making from a clients perspective and is not the right way to approach things – have less people in at the final stage and give them longer to present, that’s a good model.

If you have to cover, buying, digital, strategies, responses to briefs, creds and many other areas you will not get enough time in, I think they should get down to 2 for a final stage and then do a Boot camp process where the clients get to spend some decent time with the teams, after all we could be talking about a 100m budget, spend some time and get to know the agency strategies and ideas in detail, then make a decision.

I should add though, agencies on the whole do a great job of these situations, I would like to see them get a better chance to shine.

Cannes Lions Festival – You dream it, we deliver it

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Monday to Thursday was the plan, but then work got in the way! So instead we went for a Tuesday afternoon flight, one that I of course missed by one minute, one minute that cost me 8 hours! I eventually arrived via Amsterdam and immediately got out into the thick of the event, it’s an impressive set up, there are not many places where you can meet up with all of your work colleagues from across the industry in one single city which is buzzing with both work and play conversations.

Down at the Gala event it was heaving with people from across the business, the business being very varied. Media groups, advertising groups, content companies, digital, film, music you name it, all here. A lot of drunken idiots as well to be fair, in fact some people were such imbeciles I was amazed they had been let in the country!

It was a fantastic evening, I met with Christian and Kate from AOL at their own party on a roof top, very civilized and a great ease into the evening, obviously as a reciprocal arrangement from zeitgeist, who should I see there but Damian Burns, Global Head of Agency Relations and Ben Faes from Google. Later in the evening there was Tom George from MEC, Stephen Haines from Facebook and a few other golden oldies. Although of course most of the talk is social, there is some interesting conversations about what has been seen and heard during the day. Apparently the Ben Stiller/Yahoo event was a little weird and did not entirely work, that said by then we outside the cleverly Yahoo sponsored ‘gutter bar’ which was the end destination most evenings and stayed open until way beyond you should have been in bed, luckily it was next to the Martinez where I was staying, so that worked!

The next morning after 2.5hrs of sleep Vivaki and Microsoft had their ‘steering committee’ meeting which lasted for some hours and covered the state of the nation between our two companies, an interesting meeting with some grand ambition which I am looking forward to working on in the coming months. After a lovely lunch a couple of meetings around ad exchanges (my topic of choice at the moment) and then on to the football. Microsoft hosted a great event with all of the UK people seemingly choosing their beach club to watch, great atmosphere not least as the US were playing and the Americans were getting very excited about their game too, we exchanged cheers through the afternoon, although i suspect they were less sure what they were cheering for!

Later at the awards I took my seat, waiting to see what award winning work looked like, there was some great stuff, I loved the recruitment work from one agency that distributed a calendar with a resignation letter for each day, waiting for the day you had had enough. The Aides campaign from TBWA France was also the rudest thing I have seen on the web, a willy chasing a vagina round a homepage and eventually having sex once safely inside a condom was pretty risqué, but brilliantly done.

All the winners can be seen here

An evening spent with Google was very entertaining and good to be on the inside when they win a big lawsuit with CBS! It also appears that I was sat down to one of the men who has contributed most to the uk digital scene, our own Bruce Daisley, winner the next night at the NMA awards for the accolade. I am very pleased, if disbelieving for the lad, he is a great practitioner and a great guy, he is just no good at hosting jollies as he reminded me of our jaunt to Germany for the football.

The next morning I got the chance to see the Microsoft Experience centre, packed full of their three screens, windows 7 phone, Xbox and Kinect. All of them looked amazing and full of potential for an advertiser. As I went round though It just reminded me of how little of this stuff the average planner or advertiser has seen or experienced. There is a gap between the possibility and the reality, I don’t think advertisers see how a touch sensitive table could drive their crm or sales. The Xbox is a home entertainment system with connectivity, content and games, do advertisers see this? I don’t think so and even worse I don’t think the agency folk are much better. If you get a chance go experience it!

As my trip came to an end and I got a chance to catch up with some other agency friends on the way home I thought to myself what a fantastic event, yes there is a lot of fun and drink and socializing but it’s a chance to bring a lot of very interesting people together and the opportunity to see some great work and technology.

A 4 hour delay on the way back, rounded the whole trip off. Thanks to Microsoft, sorry I did not make it on your video blog, I must have been as dull as my blog. When I got home I had an iPhone 4 waiting for me, that’s my next post..

Au Revoir

Thanks to Google Zeitgeist

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I just wanted to post an official Thanks to Google for their world beating Google Zeitgeist conference. The level of delivery, the speakers, venues and thinking really put almost all other events to shame.

Just take a look at the schedule for the two days click here

The quality of content was fabulous and the discussions expectantly lively at times, I particularly liked the ‘Zappos’ vs Alcatel debate, it was ready to kick off I thought, good fun though! That said after all of those illustrious people, who came out on top? Boris Johnson, amazing orator, funny, informative and I know that everyone to a man thought he stole the show, even the Google founders could not deliver that level of interaction with the audience. See all the vidoes here:

These events are fascinating, there are some very aggressive networkers. People talk about ad exchange technology delivering Ads in a second, at these events, people can look at your badge and decide if they want to talk to you even quicker! I am no good at it, too obvious, I think I need glasses although Google were kind enough to make the names pretty big! A lot of cards were exchanged, polite coffees and drinks consumed and many different languages spoken, that’s the beauty of these events. Normally Google do not showcase any of their own wares but due to popular demand they walked us through Google Squared, Search, Youtube Disco, Mobile, Maps and Gmail and I think everyone was taken back by how much stuff they have up their sleeve but don’t talk about excessively. After what I saw yesterday I think they should strut their stuff a little more, because its good…take a look at Youtube Disco here just add an artist.

I think this sort of event is one others can only aspire to, but I hope they catch on, especially the handing out Nexus Ones at the end! My over-riding image though was leaving at the end and walking to the exit to see what can only be described as an army of men in black suits next to fleets of Mercedes and BMWs, clearly not many people like to drive themselves anymore!

Anyway thanks to Damian and the team, much appreciated!

Politics needs a brand makeover

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Marco Bertozzi: 10.05.2010

Outdoor advertising during the elections has always been a little flippant. Although amusing at times, I feel more and more like my dad is trying to come up with jokes to be down with the kids or worse me making up jokes to be down with the kids. These Ads also give me the feeling that they think we don’t understand anything complicated. I can hear them now back at M&C ‘keep it simple lads, those white van men wont understand anything more than a picture and a one liner.’

They might be right but I feel like the Parties desperately need a brand beyond a logo and a strapline. With all the Parties doing tit for tat Ads and even using each others art work I had no idea who was behind which Ad. I think they need to stand for something but I also think there needs to be some visual triggers, some brand guidelines, do some targeting! The rest of the advertising community aim different Ads at different demographics, they target by media and channel, they make DR Ads different to their brand Ads but all in all they try to retain some key brand identities. It’s this I think has been missing.

Who can remember an Ad – if you were asked to describe one now, what would you say, you may remember Life on Mars but which party? That’s the challenge, I think the Party that could be remembered in the mind of the voter through their advertising may have the advantage – brand recall anyone, recency studies? These could all teach the parties something, it feels like it all gets thrown out during the campaign.

As well as differentiation between Parties being confused there is also the consistency within one party. A myriad of different leaflets, posters in different styles, no guidelines, it comes across disorganised, scrappy and in most cases pretty bland. I believe that more consistency in the advertising styles would make a Party stand out and be more memorable. Its fine for O2 with bubbles or Orange with orange but they have invested tens of millions over many years, they can afford to stray a little and try new things but these political parties have a short while and they need their advertising to stack up, right from the first leaflet to the largest 96+ sheet.

Lets face it their advertising does not work as we have ended up with a hung Parliament..next time act like a brand and see where you get to.

(H)i-Level, Low-Level, its been a good debate, over too soon IMO

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Marco Bertozzi 05:05:10
We all know things change, look back at all the agencies that have come and gone over the last 15 years. Some died, some morphed, some have held steady but in some shape or form change has been the one constant in this fluid advertising world. That said it somehow seems too early for the demise of i-Level. They reached an amazing high, perhaps too high and too difficult to sustain. I wish all the employees the best of luck in the future, I hope it pans out for them, I am sure there will be no shortage of takers.

Click here for latest

Back to the agency, they were the success story, the guys who fought off all the networks to win pretty much every major single digital account going. The likes of Ed Ling, Chris and Faith were key to their success, anyone out there who has worked in digital media in a big agency has pitched against them a million times, they were not a thorn in your side, rather a stake in your side. i-Level were good, but anyone who dealt with them found them to believe in their own hype a little too much. Some characters in particular driving that sentiment and that saw a fair few good people pass through the gates and out the other side when they found the boys club a little hard to deal with.

The real issues came when the digital specialist was no longer dish of the day. i-Level constantly niggled at network agencies for their approach, moaned about their lack of specialism, PR’d every time they made a cup of tea, they isolated themselves when I feel they should have been more inclusive. They became more and more digital when the rest of the world was becoming integrated, including their clients. Perhaps on some issues they were right but one thing the mainstream agencies are good at is adapting albeit slowly sometimes. The big four groups were slow off the mark in digital but soon steam rollered their way into major and experienced players but I think then realised the importance of being more integrated quicker than i-Level.

Mainstream agencies went on the counter, making clients realise that having digital spend isolated from an overall marketing strategy was madness. i-Level on the other hand did not see any benefit in taking on some off line skills thus forcing the hand of many clients. An interesting comparison can be drawn with agencies like Glue, Dare and others in the creative fields who at the same time started to pitch for the full creative accounts rather than be isolated into just digital. Perhaps with a more broad approach i-Level may have held onto some of those key accounts.

Overall it is never pleasant when companies hit hard times, there is always a human cost, I am sure a selection of people have done very well out of i-Level but many will be out of a job. I think there should have been room for an i-Level in our marketplace but perhaps a slightly differently focused management team would have achieved different results. I wish all those left good luck and you never know perhaps the name will live on. I think it has been one of the best debates of the last few years, the endless i-Level PR machine vs the main agencies, I think those who have been around from the start will miss it.

ebay robbed me..new charges they dont make clear

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Marco Bertozzi:05:05:10

I have just received an email in my inbox proclaiming free listing this weekend on ebay!! What a deal, that will save you about £1. What they dont tell you is that they will charge you up to 10% of the final value of your sale, no wonder they want to give you free listings.

I would very much like to see the inner workings of ebay, the day the board sat around and said ‘ I know, lets change terms and conditions, noone will read them, and charge a percentage of final value. How much do you think? umm what about 10%? Sounds good to me. Done’ This is crazy business and I am sure has made them millions but it leaves a sour taste when you have been a regular user of the site, it also makes me feel that it again lets down the web in the eyes of the consumer. Its all too easy to just hide things in sections on a site or send a random email noone reads and anyone who knows ebay knows its a nightmare to find anything to do with customer service. The web needs to clean up in this regard, if you walked into a shop and got lumped with new charges you would just walk out, with ebay, the first you know about it is when you get your end of month bill. In my case that was £33 for one sale.

In the old days you paid lets say £3 for a listing and thats with all the bells and whistles. Now you pay for the listing, lets say £3, again a little extravagant. You then get a bill for about another £30 on a £300 quid item! On top of that you pay by Paypal and they take their cut, before you know it you just lost about 12-14% of your sale. It is a joke. For that reason, I shall never sell on ebay again, its all going to charity.

Hearst to buy iCrossing. Good for Hearst, bad for icrossing (apart from managers)

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Marco Bertozzi 20.04.10
I understand why they would. What a great short cut to getting loads of digital knowledge into a business that has been slow to embrace digital, like all media companies they resisted moving from their traditional and core ad models until they could wait no longer. Magazines have been particularly bad at this in the main and have always been playing catch up to some extent.

Read the PR coverage here

Now as the agency world starts to move into Ad exchanges, putting the decision as to what is valuable inventory or not back in their hands and social media and search becomes more and more complicated Hearst has decided that they should buy a big digital independent agency, nice work. It’s a good move for them and it’s an even better move for those who have substantial shares in iCrossing but for the rest of the people there I am not sure what it means for them.

The history of media companies buying agencies is not great and rarely ends well for the people in the agencies, you become second class citizens to the brands you serve. How independent are you exactly? Will iCrossing start to be a digital department of the media group with regular schedule lines being Hearst properties? What about if you just become an internal department of the company, like an IT help desk to answer questions, solve ongoing problems the brands have in digitising. I am sure they will do a great SEO job on Hearst and perhaps provide a search strategy, Hearst still needs to create decent sites with decent content.

I am not sure I like the sound of it, I am possibly not seeing all the facts but if Hearst spends 375m on the agency, they are not going to let it live happily, bumbling along on its own, there will be some significant impact on the staff there.

Valencia Festival of Media – will the presenters re-write the rule book?

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5 Days away from the start of the Valencia Media Festival. It’s a big affair, I have not been for a couple of years, last time was the Venice Media Festival so I am interested to see the presentations. I blogged previously about how Twitter and social communications have changed the feel of presentations at these events and this should be the best example as the whole theme is around changing the rules.

Here is the challenge to the presenters:

a) Prepare something for the conference, not something you made earlier!
b) Make it interesting which means being brave on content and comment, stick your neck out
c) Tell us something new, please
d) Aim the content at knowledgeable people, not the lowest common denominator

If all that happens it will be a great conference as the line up and agenda looks fantastic, see it here www.festivalofmedia.com/agenda I am going to Twitter for the first time at a conference both the content and some of the goings on around the presentations and some of the evening events..although not in too much detail!

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